How to contact us
- Open the guided support form.
- Select complaint, suggestion, or question.
- Choose FAST POP and the closest topic.
- Include your Player ID for ranking, progression, shop, or deletion requests.
- Submit the prepared email from your email application.
You may also email us directly. Use a clear subject such as “FAST POP ranking issue” and never send a password, payment-card number, advertising identifier, or unrelated identity document.
Report an inappropriate player name
Email the displayed player name exactly as it appears, the ranking view or stage where you saw it, the date and approximate time, and a screenshot if available. Do not publicly repost abusive content. We may hide or change names that violate the Community Guidelines.
Report a ranking problem
Send your Player ID, display name, score, level, selected leaderboard (ALL or stage), app version, date, approximate time, and whether the device was online. Attach the final result screen when possible. Weekly records may be held for integrity checks; altered or unverifiable results may be hidden.
Report an annoying or inappropriate advertisement
Tell us whether it was a gameplay banner, ranking banner, or optional Rewarded Rescue ad; include the date, approximate time, country, device model, operating-system version, and app version. FAST POP does not use interstitial ads. If safe, attach a screenshot showing the ad and any advertiser or AdChoices information. Do not tap the ad repeatedly and do not send your advertising ID.
Information required for technical complaints
- Device manufacturer and exact model.
- Operating system and version, such as Android 15 or iOS 19.
- FAST POP app version.
- Player ID, when available.
- Stage, level, selected tool, and action being performed.
- What you expected, what happened, and whether it happens again after restarting.
- A screenshot or short screen recording when it does not expose private information.
Frequently asked questions
Where can I download FAST POP?
Use only the official Google Play or App Store link shown on Charlie's website after the store listing becomes active. The game is currently presented as pre-release; avoid unofficial copies.
How do I play?
Tap the required balloons quickly, protect your remaining chances, and keep the timer alive as speed and visual pressure increase.
How are stages and shop tools unlocked?
First Stage opens immediately. Zoo unlocks at Level 20, Zombie City at 25, Haunted House at 30, and Sky Island at 40. Shield, ×2, Timer Refill, Guard Bomb, Support Bomb, and Extra Heart are obtained with score earned through play.
How do rankings and rescues work?
Weekly rankings include an ALL board plus a separate board for each of the five stages. Each round can offer up to four optional Rewarded Rescues when an ad is available and the reward is completed.
Why is my score or level missing from the ranking?
The device may be offline, submission may not have completed, maintenance may be active, or a result may still be awaiting integrity and anti-cheat checks. Send the report details listed above if the issue continues.
Can I recover local progress after uninstalling?
Local save data may be removed when the app is deleted or its storage is cleared. An online ranking record is not a complete backup of local inventory or progression.
How do I delete my FAST POP data?
Follow the steps on the FAST POP Data Deletion page and include the correct Player ID.