Guided contact
Send a support request
Choose the purpose of your message first. We will only show the questions that apply to your request.
Before sending
- Check the Q & A below for a quick answer.
- Restart the game and confirm the problem happens again.
- For ranking issues, note the player ID, score, stage, date, and approximate time.
- For an advertisement problem, identify whether it involved a banner or Rewarded Rescue. Do not send advertising identifiers.
Security reports
Do not exploit a vulnerability, access another player's information, or publish technical details before we investigate. Select Security report above and include safe reproduction steps, the affected version, and the potential impact.
Quick answers
Game Q & A
Open a question to see the answer. If it does not solve your issue, use the guided form above.
Where can I download WINDVEX or FAST POP?
The games are currently in pre-release. When a public version is approved, the official Google Play and App Store buttons on this website will become active. Do not download unofficial copies from unknown websites.
Will the games be available on Android and iPhone?
Android and iOS builds are in pre-release testing for Google Play and the App Store. Public availability may begin on one platform before the other.
Why does a store button say “Pre-release testing”?
It means testing builds exist but the public store release is not active yet. The button will link directly to the verified store listing after release approval.
How do I unlock stages and characters?
WINDVEX characters unlock at permanent best-score milestones from 20,250 points for Dog through 1,250,000 for Rabigon; its later stages open at Levels 20, 30, and 40. FAST POP opens Zoo, Zombie City, Haunted House, and Sky Island at Levels 20, 25, 30, and 40.
Why is my score not visible in the ranking?
A score may be delayed by connectivity, server maintenance, incomplete submission, or integrity checks. Keep the result screen and include your player ID, score, selected ranking or stage, app version, date, and approximate time in a support request.
Will I lose progress if I uninstall the game?
Current progress is primarily stored on the device and may be lost when app data is cleared or the game is removed. Online ranking records, when enabled, will not replace the complete local save.
Do I need to pay to unlock gameplay content?
The current game designs use earned progression. FAST POP's tool shop uses gameplay score and does not use real-money currency or randomized loot boxes.
What advertisements may appear?
Both games use clearly placed banners and optional Rewarded Rescue ads. WINDVEX may also show limited interstitial ads between eligible rounds under frequency limits. FAST POP does not use interstitial ads. Availability varies by device, region, consent choice, and connection.
What age are the games recommended for?
All Charlie games are recommended for ages 13+. Final ratings are assigned separately by Google Play and Apple through their official content questionnaires.
How can I request deletion of player data?
Use the Player Data Deletion page. Include the correct game and player ID when available. Never include a password, payment-card number, or unrelated identification document.
How do I report a crash or performance problem?
Select Complaint, choose A game, then choose Crash, freeze, or performance. Include the device model, operating-system version, app version, what you were doing, and whether the issue happens again after restarting.
How long will a reply take?
We aim to respond within 2–5 business days. Privacy, security, safety, and player-data requests may be prioritized. Complex investigations can take longer, but we will use your reply email for updates.
Still need help?
Return to the support form