Deletion steps
- Open WINDVEX.
- Open Settings.
- Select Delete Account if that option is available in your version.
- Review the deletion notice and confirm the request.
- If the option is unavailable, email support@charliesdc.com.
- Include the player name and internal Player ID shown inside the game.
What to include in an email request
- Subject: “WINDVEX player data deletion request”.
- Player display name.
- Internal Player ID.
- Platform: Android, iPhone, or iPad.
- A reply email address.
- If submitted by a parent or guardian, state that clearly without sending unnecessary documents.
What we delete
After the request is verified, we delete or irreversibly de-identify the online player profile, display name, Player ID association, verified scores, level, ranking records linked to the profile, server-side character and stage unlocks, eligible tool and gameplay-point records, and other online gameplay records associated with that profile.
What may remain temporarily
Limited IP, integrity, audit, fraud-prevention, or security logs may remain for up to 90 days when reasonably required to prevent abuse, demonstrate completion, protect other players, resolve a dispute, or comply with law. Residual encrypted backups may remain for up to 30 additional days after active deletion. Retained records are restricted and are not used to restore the deleted profile.
Local device data
Deleting an online profile does not automatically erase files stored only on the device. Use Delete Account if it also offers local deletion, or clear the app's storage on Android. On iPhone or iPad, choose Delete App, not Offload App, if you want local documents and data removed.
Timing and confirmation
We aim to acknowledge requests within 2–5 business days. Verified active data is scheduled for deletion within 30 days unless a shorter period is required by applicable law. We will confirm when the request has been completed or explain any information needed to locate the correct profile.
What happens after deletion
Deletion is permanent. Online rankings, unlocks, and server-side records cannot be restored. A new installation or new Player ID may create a separate profile. Store transactions or records controlled by Google or Apple must be managed through the applicable platform account and are not recreated by WINDVEX.